Our company's technical center consists of the following departments:
Pre-delivery service department
The status means 100% accordance to DELL standards:
| Service center equipment;
| Logistics tracking of parts;
| The number and qualification of engineers;
| Work quality metrics, that are supervised by DELL service structures.
List of core services that our company technical center provides:
- warranty service of DELL - manufactured equipment, which means 100% support of DELL, service package standards
(from basic warranty to all matters of ProSupport).
- maintenance service which includes a number of check-up and tune-up services, that are not included in the warranty.
- post-warranty service, which is a certain contractual relationship with the client, regarding the prolongation of the warranty
for a certain period of time for the equipment that is no longer covered by the warranty.
- Pre-delivery service includes a thorough check-up and testing of the equipment before delivery to the client. As part of a
preliminary agreement with the client, additional hardware, software in the form of an OS or applications can be installed
during pre-delivery and equipment starting setup performed , which allows to significantly reduce commissioning time on the
- evaluation of storage facilities (e.g. fault-tolerance and full-tolerance testing), that are handed to the client after
- installation, setup and commissioning on the client's site.
The technical center possesses DELL Authorized Service Provider and DELL|EMC Service Delivery Partner, statuses, which has been confirmed by passing an independent audit by the DELL.
The company's engineers possess a long-time experience in repairing, testing and maintenance of DELL and EMC, manufactured equipment, constantly improving their qualification.
Each engineer has to visit a number of training courses and pass corresponding tests, that is confirmed with appropriate certificates, which allow the maintenance of - Dell Latitude, Dell OptiPlex, Dell Precision, Dell PowerEdge, Dell PowerVault, Dell Compellent, EMC Storages systems, and more.
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